Terms & Conditions – Hespa
Product Stock Availability
If a product is unavailable or out of stock after ordering, Hespa will offer:
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Replacement with a similar BIS-certified product, or
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Refund to the original payment method, only if replacement is not possible.
We request customers to always check product availability shown on the website before ordering.
Warranty Coverage
Charger Adapters: 6 months standard warranty (extendable to 9 months upon registration)
Cables & converters: Manufacturing defect warranty only
Other accessories: As specified on product page
Return / Replacement Request Rules
To register a valid complaint, the customer must contact Hespa Support before returning via:
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Call / WhatsApp: 8826643579
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Email: support@gohespa.com
For a return or replacement to be processed, customer must share:
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Clear product photos (front & back)
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30-second minimum testing or issue video (if applicable)
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Invoice or order number
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Reason for return
If required details are not provided, the request may be delayed or rejected.
Customer Responsibility for Compatibility
Converters, chargers, cables, and accessories are universal in most cases, but the customer must still verify:
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Device model support
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Connector compatibility
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Charging wattage requirement
Hespa will not be responsible if a product is incompatible due to:
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Wrong selection by customer
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Not checking product details before ordering
Shipping & Return Charges
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Return shipping cost must be paid by customer
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Reverse pickup (if available in pincode) → ₹99 to ₹144 depending on local courier partner service
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If no pickup service is available, customer must self-ship the product
Replacement or warranty repair will begin only after product reaches our warehouse safely.
Hespa is not responsible for:
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Return shipment lost in transit
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Courier fake marked delivered
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Shipment delayed or stuck by courier company
In these cases, the customer must contact the courier company directly.
Order Processing & Delivery Time
Order Processing Time: 1-2 Business Days.
Order Cut-off Time: Orders placed before 02:00 PM (IST) will be processed on the same day.
No Warranty for Certain Items
Warranty is not applicable for:
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Body housings, audio connectors, SIM trays
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Decorative, beauty, or home-use accessories
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Items physically damaged after delivery
Customer Behavior Policy
Hespa encourages respectful communication. We do not accept:
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Violent or abusive language
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Threatening messages or offensive content
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Harassment through repeated calls or messages
Such behavior is a violation of our service rules, and our legal team may take action if necessary.
Fraud & Misuse Warning
Hespa reserves the right to:
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Cancel suspicious orders
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Reject false or unverified claims
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Take necessary action for fraud or policy misuse
Partial COD Cancellation Policy
Before Shipment
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If order is not shipped → Advance amount refundable within 3 working days
After Shipment
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Cancellation not possible
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Advance amount non-refundable if customer cancels after dispatch or return is created without approval
Damage Alert Rules Before Accepting Package
If package looks:
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Already opened
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Tape or seal damaged
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Dusty or crushed from outside
Then:
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Do not accept the package
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Make an unboxing video if accepted by mistake
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Report to Hespa Support within 12 hours
Effective Date: 01 Jan 2026